Cancellation & Rescheduling Notice

To cancel or reschedule your cleaning service, please notify us at least 24 hours in advance. This helps us manage our schedule and serve all clients efficiently.

How to Cancel or Reschedule

Call us at (831) 837-9050 or email info@mscleaningsolutions.com.

Include the following in your message:

Your name

Original service date and time

For rescheduling: your preferred new date and time

Please note that rescheduling is subject to availability.

We greatly appreciate your understanding and cooperation. Our policy helps us provide the best service possible for all of our clients.

Yes, we are insured. We carry a commercial general liability policy and will provide a certificate of insurance (COI) upon request.

No. Our cleaning contracts are month-to-month and can be terminated with a 30-day written notice prior to the intended end date.

Note: If a client terminates prematurely without providing the required 30-day notice, they will be liable for the full-service fee for that month.

The facility visit is all about understanding your cleaning needs. It's a brief, on-site consultation where we meet with you to make sure we understand your expectations and answer any questions you may have. We then briefly assess your facility to determine the scope of services.

We then put together a quote and send it to you for your consideration.

If a client has a service concern, their designated primary contact is readily available to assist. We want our clients to feel confident that any concern or special requests will be promptly addressed and resolved.

Your designated primary contact coordinates directly with the cleaning team to ensure they are fully briefed on any updates, special requests, or changes to the service.

Yes. We provide the equipment, chemicals, and cleaning machines to clean your facility.

Note: Our cleaning contracts do not include the supply of everyday consumables such as toilet paper, hand towels, soap, hand sanitizer, bin liners, washing up and dishwasher supplies, air fresheners, or purifiers, unless specifically arranged in advance.

We guarantee the quality of our work and will perform according to the terms of the contract. However, if you have any concerns regarding the cleaning, please contact us via phone or email. We welcome the opportunity to address any issues promptly and ensure that your needs are met.

By bringing any concerns to our attention, we can take immediate action to resolve the matter and work with our cleaning team to prevent future occurrences.

Quality control efforts are administered through inspections, the use of checklists, and client feedback to evaluate performance, identify primary deficiencies, and initiate corrective action procedures. The utilization of quality control methods is essential, as maintaining exceptional health and safety standards is a critical responsibility of our cleaning services.

Yes. We provide cleaning services after business hours to ensure minimal disruption to your operations.

Payment for all invoices is due within 30 days.

We process transactions through QuickBooks Payments, which accepts Visa, Mastercard, Discover, American Express, Apple Pay, PayPal, and ACH bank transfers. In addition, we also accept payments via check.

Late Fees: A late fee of $50.00 will be applied to any past-due invoices and will be added to the next month's invoice.

Non-Sufficient Funds (NSF): A $50.00 fee will also be charged for any returned NSF checks.